Frequently Asked Questions (FAQ)
Welcome to the Blacksheeps FAQ page. Below, you’ll find answers to some of the most common questions about our handcrafted leather bags, ordering process, shipping, and more. If you don’t find the information you’re looking for, feel free to contact us at support@blacksheepsbcn.com.
1. What makes Blacksheeps products unique?
At Blacksheeps, every piece is crafted by hand, made-to-order, and personalized just for you. Our bags are made from the finest leather and crafted by skilled artisans in Barcelona, ensuring that each product is a one-of-a-kind expression of luxury and elegance.
2. How long does it take to receive my order?
Each product is made by hand and under demand, which means production takes between 7 to 15 days. Once your item is complete, it will be shipped according to your location, with delivery typically taking an additional 5 to 7 business days. You will receive a tracking number to monitor your shipment.
3. Can I customize my bag?
Yes, Blacksheeps offers customization options for some of our products, including personalized engravings or material selection. When available, customization options will be shown on the product page. Please ensure all customization details are correct, as customized products cannot be modified or returned after production begins.
4. Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of placement. Since each bag is made-to-order, once the production process begins, changes or cancellations are not possible. If you need to request a cancellation or change within this period, please contact our customer service team immediately.
5. What are the shipping costs?
We offer free standard shipping on all orders. For international orders, shipments outside the European Union may be subject to customs duties, taxes, or additional fees, which are the responsibility of the recipient.
6. Do you ship internationally?
Yes, we ship worldwide. However, please be aware that orders shipped outside the European Union may incur additional customs fees or taxes, which will be the responsibility of the customer. These charges vary by country, so we recommend checking with your local customs office.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to track your package in real time and see its estimated delivery date.
8. What is your return policy?
Since all our products are handcrafted and made-to-order, Blacksheeps does not accept returns or exchanges unless the item is damaged or defective upon arrival. If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will assess the situation and arrange for a repair, replacement, or refund if necessary.
9. Do Blacksheeps products come with a warranty?
Yes, all Blacksheeps products come with a one-year limited warranty against manufacturing defects. This warranty does not cover damage caused by accidents, misuse, or neglect. If your product requires repair outside the warranty period, we offer repair services for an additional fee.
10. How do I care for my leather bag?
To maintain the quality of your Blacksheeps leather bag, we recommend storing it in a cool, dry place and avoiding prolonged exposure to direct sunlight, heat, or humidity. Clean the leather with a soft, dry cloth and use a leather conditioner periodically to preserve its texture and finish.
11. How can I contact customer service?
You can reach our customer service team via email at support@blacksheepsbcn.com . We will answer your questions as soon as posible!
12. Can I order a Blacksheeps bag as a gift?
Absolutely! You can purchase a Blacksheeps bag as a gift, and we offer the option to include a personalized message with the order. We also ensure that the receipt does not show the price if you indicate that the purchase is a gift.
If you have any further questions or need assistance, don’t hesitate to get in touch with us. We’re here to help ensure your Blacksheeps experience is exceptional from start to finish.
